BOOKING TERMS & CONDITIONS

CANCELLATIONS

PLEASE NOTE: Tour cancellation for a valid reason is generally covered by good quality comprehensive travel insurance. The Greenmount Travel schedule of cancellation fees is as follows:

• 90 days or more prior to departure date – unused portion of deposit fully refundable.
• 89 to 61 days prior = 100% of deposit.
• 60 to 31 days prior = 50% of full tour cost.
• 30 to 0 days prior = 100% of full tour cost.

Any extra payments such as those for flight bookings or flight upgrades are only refundable according to the rules of the airline or travel provider.

PASSPORTS

Check that your passport is valid for at least six months after the date of travel. But if you do not have a current passport, please do not wait for your passport to be issued before booking your tour. Also please ensure that a copy of the picture page of your passport is provided to Greenmount Travel.

CHECKING YOUR TICKETS

It is your responsibility to check that your name, destination and date of travel details on airline, or other tickets, issued or arranged by Greenmount Travel on your behalf are correct and that the name and other details is as per your current passport. Greenmount Travel cannot be held liable for any fees or charges incurred due to incorrect passport information, destination or travel date appearing on your ticket.    

TRAVEL INSURANCE

Any travel involves some measure of personal risk that the passenger has to determine and this risk should be covered with adequate travel insurance.

See www.smarttraveller.gov.au – an Australian Government website – “Why all Australians should take out travel insurance before going overseas”.
Greenmount Travel strongly recommends that all passengers take out adequate and appropriate comprehensive international travel insurance to cover health/medical requirements, cancellations, luggage and valuables etc. It is recommended that travel insurance be purchased at the time of paying your deposit. 

WEBSITE AND BROCHURE VALIDITY 

The information contained on the Greenmount Travel website and in our tour brochures is valid at the time of publication but is subject to change at any time as itineraries are refined. You will be notified of any adjustments made.

STATEMENT OF RESPONSIBILITY

Greenmount Travel (Greenmount Press Pty Ltd) gives notice that it acts as a tour operator providing packages including, but not limited to: accommodation and meals, tours and sightseeing and all forms of transport as described in your itinerary. Services are provided by operators who are not owned or controlled by Greenmount Travel and while Greenmount Travel takes all reasonable precautions to make our tours as safe as possible for all passengers and others, it shall not be responsible or liable for any injury, loss, damage, delay or inconvenience arising out of, or in connection with, any transport provider, hotel, restaurant or other service provider or acts of government, nature, terrorism or industrial action over which it has no control.

Please read all the BOOKING TERMS & CONDITIONS: Payment of a deposit indicates acceptance of these conditions.

GREENMOUNT TRAVEL TOURS INCLUDE...

• For overseas tours, unless otherwise noted, all international and internal flights (economy class) including taxes and airport charges that can be included on the pre-purchased air ticket. Some tours do not have international flights included.
• For domestic tours, travellers must make their own arrangements to and from the start and end points of the tour. Flights which form part of the tour are included.
• International flights are based on departure from an east coast of Australia capital. Tour costs for Perth departures can vary slightly up or down depending on destination. We can also offer a range of premium economy and business class flight options. If you book your own international flights using FF points or other arrangements, the economy class flight cost built into the Farm Study Tour is deducted from the final tour price;
• First class, centrally located city accommodation (best available in regional areas) with breakfast;
• Farm and other technical visits;
• Most lunch and evening meals are included and are of the highest standard. Meals are designed to showcase the best of the regional food and wines. Some evenings will be left free to sample some of the great local restaurants at your leisure;
• Local, as well as our own, experienced Greenmount Travel guides/translators accompany the group to ensure any problems that may arise are quickly fixed;
• Private first class charter coach and experienced drivers;
• Park and site entries, transfers, etc mentioned on the itineraries.